Availability and Delivery / Orders and Shipping
We ship orders every business day from Monday to Friday (except for Bank Holidays). Orders are downloaded from 6.30pm every business day and most orders will be shipped the following business day; we aim to ship all other orders within two (2) business days’ of the order being placed, unless there are exceptional circumstances.
We will arrange for delivery of the Products ordered by you by the method (if applicable) and to the address which you specify in the check-out procedure.
If you do not take delivery of the Products, or if you do not supply accurate and complete delivery instructions, we may cancel the order and retain the Products. In this event, we will refund you the price of the Products, but you will still be liable to pay any delivery or associated charges. If you require the item(s) to be re-shipped, the full shipping charges will be applied again. In the event of lost mail due to incorrect address details being provided we will not be able to refund your shipping costs (if applicable). In addition, you will be liable for any return fees charged to us by the courier (if applicable).
Free delivery applies to orders over £100 throughout Mainland United Kingdom.
International postage can take up to 20 days to arrive.
We never guarantee next day delivery. During very busy periods delivery can take approximately 3-5 working days.
Damaged, or faulty goods, must be reported within 48 hours of delivery date.
Returns and Refunds Policy
Unwanted items may be returned within seven days of receipt providing we are notified within 48 hours of receipt of goods. These goods must be in perfect resalable condition and in their original packaging.
Customers must ensure the goods are securely packed and are responsible for paying the relevant return carriage costs.
Nothing within these provisions shall affect your statutory rights.
Questions, comments and requests regarding our delivery and returns policy are welcomed and should be addressed to firstname.lastname@example.org
Alternatively, please make your comments / enquiry via the enquiry form on the contacts page.